TradesButler Terms & Conditions

Use of the service

TradesButler provides AI-assisted call handling and workflow tools for home-service businesses. By using the service you agree to these terms.

Accounts and workspaces

Access is provided through workspaces. You are responsible for the accuracy of your account information, for maintaining the confidentiality of credentials, and for activity carried out under your account.

Acceptable use

You agree not to use TradesButler unlawfully, to interfere with the service, to attempt unauthorized access, or to send messages to recipients who have not agreed to receive them.

AI-generated information

Summaries, categorizations and suggested records are generated automatically and may be incomplete or inaccurate. They are aids to your team's judgement, not a substitute for it. Appointment requests are not confirmed bookings until your team confirms them.

Availability

We aim to provide a reliable service but do not guarantee uninterrupted availability. Maintenance, third-party outages and other factors may affect the service.

Customer responsibilities

You are responsible for configuring the service appropriately, including recipients, alerts and call recording settings, and for complying with laws applicable to your business, including consent and notification requirements.

Intellectual property

TradesButler, its software, branding and documentation remain the property of Jeffrey Sutherland Consulting Inc. You retain your own business and customer data.

Changes to the service

We may update, add to or discontinue features. Material changes to these terms will be reflected by an updated date on this page.

TradesButler SMS Alerts

Program name: TradesButler Alerts

TradesButler may send operational SMS messages to business owners, managers, technicians, and other designated recipients who have agreed to receive emergency and urgent service-call alerts.

Messages may contain information such as urgency, caller contact details, service address, service category, issue summary, and a secure link to the applicable TradesButler record.

Message frequency may vary.

Message and data rates may apply.

Consent to receive SMS messages is optional and is not a condition of purchasing TradesButler, accessing a TradesButler account, employment, or receiving unrelated services.

Recipients may reply STOP at any time to stop receiving SMS messages.

Recipients may reply HELP for assistance or contact hello@tradesbutler.com.

Wireless carriers are not liable for delayed or undelivered messages.

SMS messages are operational/transactional and are not used for promotional marketing under this program.

See our Privacy Policy and our SMS consent process.

Disclaimer and limitation of liability

To the fullest extent permitted by applicable law, the service is provided "as is" without warranties of any kind, and Jeffrey Sutherland Consulting Inc. is not liable for indirect, incidental or consequential damages arising from use of the service. Nothing in these terms limits rights that cannot be limited under applicable law.

Termination

Either party may terminate use of the service. We may suspend or terminate access for breach of these terms or where required by law.

Governing law

These terms are governed by the laws of the Province of Ontario and the applicable laws of Canada, and the courts of Ontario have jurisdiction over any dispute.